Privacy Policy

1. Introduction & Trust Overview

At Shri Shyam Gau Seva Sansthan ("we", "our", "us", or "the Trust"), we are devoted to the rescue, nutrition, sheltering, and medical care of cows and animals at our sanctuary in Maihar, Madhya Pradesh. We are deeply committed to respecting and protecting the personal privacy of our donors, well-wishers, volunteers, and website visitors.

This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit our website (shrishyamgausevasansthan.org) or make an online donation through our integrated payment systems.

2. Information We Collect

When you interact with our website or contribute to our charitable causes, we may collect the following categories of personal details:

• Donor Contact Information: Full name, mobile phone number, and email address.
• Tax & Compliance Information: Permanent Account Number (PAN) if voluntarily provided by the donor for donation records.
• Transaction Metadata: Donation amount, contribution frequency (one-time or monthly recurring mandate), transaction date, payment status, Razorpay Order ID, Payment ID, or Subscription ID.
• Volunteer & Inquiry Details: City, age group, occupation, areas of volunteer interest, and general feedback submitted via our contact or volunteer forms.
• Technical Browsing Data: IP address, device type, browser information, and approximate geographical location recorded via server access logs for fraud prevention and security monitoring.

3. How We Use Your Information

We utilize the collected information strictly for legitimate charitable, operational, and statutory purposes:

1. To generate and issue your authentic electronic donation receipt immediately upon payment verification.
2. To transmit transaction confirmation messages, payment receipts, and gaushala service updates via SMS, WhatsApp, or email.
3. To facilitate recurring monthly seva mandates authorized by you via Razorpay e-Mandate or standing instruction.
4. To maintain accurate accounting ledgers and fulfill mandatory compliance obligations under Indian law for charitable societies and trusts.
5. To respond to your inquiries, volunteer applications, and helpline requests.

4. Non-Disclosure & Data Sharing Policy

We maintain a strict zero-commercialization policy: We will never sell, lease, trade, rent, or disclose your personal data to commercial marketers, advertising brokers, or unauthorized third parties under any circumstances.

We only share data with trusted entities under strict confidentiality:

• Payment Gateway Partners: With Razorpay to securely verify and settle donation transactions.
• Statutory Authorities: When strictly required by court order, law enforcement, or regulatory compliance under Indian taxation laws.

5. Data Security & Storage

We employ robust technical, organizational, and administrative safeguards to protect your personal data against unauthorized access, alteration, or disclosure:

• 256-Bit SSL/TLS Encryption: All communications between your web browser and our servers are encrypted end-to-end.
• Database Access Restrictions: Server-side databases are hosted in secure production environments with strict access controls and credential encryption.

6. Cookies & Web Tracking

Our website utilizes minimal, essential session storage and functional cookies solely to maintain state across pages (e.g., active donation mode, recent receipt generation). We do not run invasive cross-site tracking scripts or sell user behavior data.

7. Your Privacy Rights

As a valued supporter, you possess the right to:

• Request a copy of your historical donation receipts.
• Update or correct your contact information in our records.
• Opt out of non-essential informational newsletters or WhatsApp seva updates at any time by messaging our helpline.