Refund & Cancellation Policy

1. Nature of Charitable Contributions

Shri Shyam Gau Seva Sansthan is an Indian registered non-profit charitable cow welfare trust located in Maihar, Madhya Pradesh. All financial contributions made through our website or payment links are pure voluntary donations intended to support the feeding, trauma medical rescue, sheltered care, and welfare of protected cows.

Because donations are allocated promptly toward the immediate procurement of perishable fodder, dry cattle feed, lifesaving medicines, and emergency shelter operations, donations are generally considered final and non-refundable once processed and deployed.

2. Permissible Refund Scenarios & Exceptions

We deeply value our donors' trust, financial integrity, and good faith. We will promptly investigate and issue a full refund under the following valid technical circumstances:

• Duplicate Transactions: When a donor is accidentally debited more than once for the same intended donation due to network lag, page refresh, or payment gateway timeout.
• Erroneous Amount Entered: If an unintended extra zero was entered during checkout (e.g., intending to donate ₹501 but accidentally charged ₹5,001), the excess difference or entire amount will be refunded upon prompt reporting.
• Unauthorized or Fraudulent Transactions: In case of an unauthorized card/UPI transaction reported by the legitimate cardholder or account owner.
• Technical Gateway Failures: In the rare event where funds were debited from your account but our server system could not issue an authenticated donation receipt due to an unresolvable communication breakdown.

3. Step-by-Step Procedure to Request a Refund

To request a refund for an accidental or duplicate deduction, please follow these steps:

1. Send an email to shrishyamgausevasansthan@gmail.com with the subject line: Refund Request - [Razorpay Payment ID / Donor Name]. Alternatively, you can message our helpline on WhatsApp at +91 94794 90903.
2. Provide the following transaction verification details:
   • Donor Full Name
   • Donor Mobile Number & Email ID
   • Razorpay Payment ID (starts with pay_...) or Order Reference ID
   • Date & Time of Transaction
   • Donation Amount Debited
   • Screenshot or digital copy of the bank debit SMS / bank statement highlighting the debit
   • Brief explanation of the reason (e.g., duplicate deduction)

4. Investigation & Refund Settlement Timeline

Once we receive your refund submission:

• Verification (1–2 Business Days): Our administrative and finance team will cross-check the transaction log on the Razorpay Merchant Portal within 24 to 48 business hours.
• Approval & Initiation: Upon successful verification of duplicate or erroneous debit, a refund will be immediately triggered directly through the Razorpay payment gateway API.
• Settlement to Source Account (5–7 Business Days): In compliance with standard banking clearance rules, the refunded amount will be credited back exclusively to the original source of payment (the specific bank account, UPI ID, debit card, or credit card used). Cash or third-party bank account payouts are strictly prohibited.

5. Cancellation of Recurring Monthly Seva Mandates

Supporters who enrolled in our Monthly Recurring Seva program can discontinue or cancel their recurring auto-debit at any time with complete autonomy:

• Zero Penalties: There are no cancellation fees, lock-in periods, or hidden charges.
• How to Cancel: Simply inform our team via WhatsApp at +91 94794 90903 or Call at +91 94240 18066 or email shrishyamgausevasansthan@gmail.com at least 48 hours before your next scheduled billing date. We will cancel the active mandate directly on the Razorpay dashboard.
• Self-Service via Banking Apps: You can also pause or cancel the mandate directly in your UPI or Netbanking application (e.g. PhonePe, GPay, Paytm Autopay settings).